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System Center Service Manager: Questions Answered

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Hey All,

As said in my previous posts, I had a few questions concerning the product (probably more to come but…) so I asked them at the Microsoft Forum.  I also promised to let you know the results so here they are:

 

Q1: No R2 Components Allowed

As stated in the documentation, you can’t install no Operations Manager R2 components on the server(s) running the Service Manager Components.  This is the answer I’ve got

 

Quote from Anders Bengtsson

With the current version it is not supported to install any operations manager 2007 SP1 or R2 components on a service manager server, doing that might result in collisions as both the products are built on the same platform. This will be fixed before RTM.

Unquote

Fair answer, let’s hope they fix this indeed before RTM

 

Q2: I’ve noticed that you had to fill in a name for the management group, and that I had to do it twice (once during the DataWarehouse installation and once during the Service Manager installation).  I’ve installed it with entering two times the same name and this seemed to be the correct decision.  I’ve asked the support team what the meaning is of these management groups and if my decision was the right one.  Here is the answer, again from Anders Bengtsson

Hi,
With the current installation wizard you have to input the name twice, that might change before RTM. If you look under the hood it is two seperate installations of the R2 platform, that is why you have to input two management group names. There are more info about what a management group is at http://technet.microsoft.com/en-us/library/cc540367.aspx . In operations manger a management group name is the name of the logical installation, most often based on responsibility or geography, for example EMEA or "Exchange Team".

 

Cheers,

Mike


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